At Accurate Systems Holding (Pvt) Ltd, we are committed to providing our customers with top-quality hardware products and exceptional service. We understand that there may be instances where you need to return or seek a refund for a purchase. To ensure a smooth and transparent process, please review our Refund and Return Policy below:
1. Returns Eligibility:
- We accept returns within 07 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items:
- Certain items, such as customized or special-order products, perishable goods, and hazardous materials, are non-returnable unless there is a manufacturing defect.
3. How to Initiate a Return:
- To initiate a return, please contact our customer service team at customer.service@accuratesystems.lk within the specified return period.
- Provide your order number, a detailed reason for the return, and any supporting photographs if applicable.
4. Inspection and Approval:
- Once we receive your return request, our team will inspect the item(s) to ensure they meet the return eligibility criteria.
- If the return is approved, we will provide you with instructions on how to proceed with the return.
5. Refund Process:
- Refunds will be processed within 2 business days after the returned item is received and inspected.
- The refund will be issued to the original payment method used for the purchase.
6. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of the item.
7. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and cover any associated return shipping costs.
8. In-Store Returns:
- Customers who made purchases in-store should return items to the original point of purchase, along with the original receipt.
9. Contact Information:
- For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer service team at customer.service@accuratesystems.lk or +94 632 248 038.
Accurate Systems Holding (Pvt) Ltd reserves the right to update or modify this Refund and Return Policy at any time. We appreciate your understanding and cooperation in adhering to these guidelines for a hassle-free shopping experience with us.
Thank you for choosing Accurate Systems Holding (Pvt) Ltd for your hardware needs.